DeskDay

How to Create Tickets (System app)

Install IT-Connect to devices from NinjaOne

IT-Connect MSI through GPO

Jobin Johny

Basil Mathai

End-user application for your customers to raise Tickets in just 3 clicks!

IT-Connect (Desktop)

How to Cancel Tickets(System app)

How to Send Feedback for Resolved Tickets

Update Profile Settings

How to Schedule Time to Connect with Support Resource

Adding Attachments to a Ticket

How to Chat with Support Resource(System app)

How to Manage your ticket details

How to Manage Tickets on Service Desk (IT-Connect)

Creating Tickets

How to Login to IT-Connect(System app)

Normal User

Login to IT-Connect

Creating Tickets for themselves

Manager-initiated Ticket Creation for Team Members

Managing Own Tickets on Service Desk Page

Managing a Team Member Ticket on Service Desk

Managing Ticket Details

Chat with Support Resource

Scheduling a Time to Connect with Support Team

Cancelling Tickets

Sending Feedback for a Resolved Ticket

Privileged User

Contact us: support@deskday.ai

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.