Raising a Ticket
A ticket for user can be logged to DeskDay by three methods
1. The end users can raise tickets from end- user application by themself
2. The end users can send email to support desk email from an verified user email
3. Resources can create ticket for users from support portal
Raising Tickets from End-User Application
1. Click on the "Create Ticket" button on the welcome screen or alternatively click on "Ticket +" button.
2. Input the Issue, In the "Summary" field, type the issue you are experiencing.
3. Select Urgency, Select the urgency level of your ticket from the following options provided
4. Input the Description, In the "Description" field, provide a detailed explanation of the issue you are experiencing. Be as specific as possible, and include any relevant information that may help resolve the issue.
5. Send, Click on the "Send" button to submit your ticket.
Raising Tickets by sending Email
If a user mail ID is verified on the system, User can send email to Support Mail Address from that mail ID to raise a ticket. The Support Email can be found in "Email" Tab on "Channels" section inside "Control Center".
Raising Tickets for users
To start, go to the service desk's module on side navigation bar and select "Ticket".
Look for the "Ticket +" button on the right-hand window and click on it.
A new window will appear where you can enter the required details. Once done, click on "Next".
Provide the necessary information on the next screen and click on "Create" to complete the process.
