DeskDay

Managing IT-Connect tickets for end users

Basil Mathai

Jobin Johny

Omni-channel suite lets your users access IT services from any device, anywhere.

IT-Connect 

How to Install IT-connect (Microsoft Teams)

How to Create Ticket in IT-connect (Microsoft Teams)

How to Cancel Tickets (Microsoft Teams).

Creating Tickets for Teammates.

To deploy IT-Connect into users' personal Teams environments, follow these steps:

Organization-Wide Implementation of IT-Connect (MS Teams)

How to Login to IT-Connect(Teams app)

Teams-based solution for your customers to submit tickets with just 3 clicks!

IT-Connect(Microsoft Teams)

How to Create Tickets (System app)

Install IT-Connect to devices from NinjaOne

IT-Connect MSI through GPO

End-user application for your customers to raise Tickets in just 3 clicks!

IT-Connect (Desktop)

How to Cancel Tickets(System app)

How to Send Feedback for Resolved Tickets

Update Profile Settings

How to Schedule Time to Connect with Support Resource

Adding Attachments to a Ticket

How to Chat with Support Resource(System app)

How to Manage your ticket details

How to Manage Tickets on Service Desk (IT-Connect)

Creating Tickets

How to Login to IT-Connect(System app)

Normal User

Login to IT-Connect

Creating Tickets for themselves

Manager-initiated Ticket Creation for Team Members

Managing Own Tickets on Service Desk Page

Managing a Team Member Ticket on Service Desk

Managing Ticket Details

Chat with Support Resource

Scheduling a Time to Connect with Support Team

Cancelling Tickets

Sending Feedback for a Resolved Ticket

Privileged User

How to Send Feedback for a Resolved Tickets (Mobile App)

How to Chat with Support Resource (Mobile Application).

How to Schedule a Time to Connect with Support Resource (Mobile Application).

How to Cancel Tickets (Mobile Application).

How to Manage Ticket Details(Mobile Application)

How to Update Profile Settings(Mobile Application)

How to Create Tickets(Mobile Application)

Mobile app for your customers to raise tickets in just 3 clicks!

IT-Connect (Mobile)

How to Create Ticket in IT-connect (Web-portal)

How to Cancel Tickets (Web-Portal).

How to Login to IT-Connect(Web Portal)

How to Access IT-Connect Web Portal

Web portal application for your customers to raise tickets in just 3 clicks!

IT-Connect Web Portal

Contact us: support@deskday.ai

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Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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