DeskDay

Jebin Joice

Basil Mathai

Jobin Johny

Omni-channel suite lets your users access IT services from any device, anywhere.

IT-Connect 

How to Install IT-connect (Microsoft Teams)

How to Create Ticket in IT-connect (Microsoft Teams)

How to Cancel Tickets (Microsoft Teams).

Creating Tickets for Teammates.

To deploy IT-Connect into users' personal Teams environments, follow these steps:

Organization-Wide Implementation of IT-Connect (MS Teams)

How to Login to IT-Connect(Teams app)

Teams-based solution for your customers to submit tickets with just 3 clicks!

IT-Connect(Microsoft Teams)

How to Create Tickets (System app)

Install IT-Connect to devices from NinjaOne

IT-Connect MSI through GPO

End-user application for your customers to raise Tickets in just 3 clicks!

IT-Connect (Desktop)

How to Login to IT-Connect(System app)

Creating Tickets

How to Manage Tickets on Service Desk (IT-Connect)

How to Manage your ticket details

How to Cancel Tickets(System app)

How to Chat with Support Resource(System app)

Adding Attachments to a Ticket

How to Schedule Time to Connect with Support Resource

Update Profile Settings

How to Send Feedback for Resolved Tickets

Normal User

Login to IT-Connect

Creating Tickets for themselves

Manager-initiated Ticket Creation for Team Members

Managing Own Tickets on Service Desk Page

Managing a Team Member Ticket on Service Desk

Managing Ticket Details

Chat with Support Resource

Scheduling a Time to Connect with Support Team

Cancelling Tickets

Sending Feedback for a Resolved Ticket

Privileged User

How to Send Feedback for a Resolved Tickets (Mobile App)

How to Chat with Support Resource (Mobile Application).

How to Schedule a Time to Connect with Support Resource (Mobile Application).

How to Cancel Tickets (Mobile Application).

How to Manage Ticket Details(Mobile Application)

How to Update Profile Settings(Mobile Application)

How to Create Tickets(Mobile Application)

Mobile app for your customers to raise tickets in just 3 clicks!

IT-Connect (Mobile)

How to Create Ticket in IT-connect (Web-portal)

How to Cancel Tickets (Web-Portal).

How to Login to IT-Connect(Web Portal)

How to Access IT-Connect Web Portal

Web portal application for your customers to raise tickets in just 3 clicks!

IT-Connect Web Portal

Contact us: support@deskday.ai

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