There are two types of users added on DeskDay
Manual Users
SSO Users
Login for manual users
For manual login, users are required to enter the same username and password they used during the activation of their account.
Login for SSO users
To access IT-Connect using Single Sign-On (SSO), users simply enter their username. Subsequently, they will be redirected to their default browser, where they can log in with their domain password and select 'Open IT-Connect' to enjoy a smooth ticketing experience.
If choose the 'Stay signed in to all your apps' option during the installation of the Office application on your device, they can seamlessly access IT-Connect without encountering any pop-up to enter password.
