Scheduling a time to connect with service desk agent

Users can schedule a desired time to connect with the support team.

To schedule a time, the user has to follow these steps:

Step 1: Open your ticket

To start the process, you need to open the ticket that you have created.

Step 2: Schedule the meeting

On the right-hand side of the ticket window, you will see a drop-down menu labeled "Schedule time to connect with technicians". Click on this drop-down menu and select the date and time that works best for you.

Step 3: Confirm the schedule

After you have selected the date and time, click on the "Schedule" button to confirm the meeting.

Step 4: Connect with the support resource

Once you have scheduled the meeting, support team will be notified and will be ready to connect with you at the scheduled time.

Managers can schedule a desired time on behalf of their Team member to connect with the support resource.

How to schedule a time for a Team member to connect with support resource:

Step 1: Select “Team Member” tab from the service desk screen.

Switch from “My Tickets” to “Team’s Tickets”

Step 2: Open Team Member’s ticket

To start the process, you need to open the ticket that team member have created.

Step 3: Schedule the meeting

On the right-hand side of the ticket window, you will see a drop-down menu labeled "Schedule time to connect with technicians". Click on this drop-down menu and select the date and time that works best for your team member.

Step 4: Confirm the schedule

After you have selected the date and time, click on the "Schedule" button to confirm the meeting.

Once you have scheduled the meeting, the support team will be notified and will be ready to connect with your team member at the scheduled time.