Managers can easily navigate between their own tickets and their team members' tickets by selecting the corresponding tab from the options below the search bar.
Click on "My Tickets" to view their own tickets, or select "Team's Tickets" to view their team's tickets. Here Select “My Ticket”
The IT-Connect gives users a dedicated and detailed view that seamlessly helps Users to view tickets according to their desire.
Open the IT-Connect and navigate to the Service Desk section.
You will see a top bar on the screen.
On the top bar, you will find two view options: list view and board view.
Click on the desired view option to select it.
The IT-Connect will now display tickets according to the selected view option.
You can switch between list view and board view at any time by clicking on the respective option on the top bar.
By following these instructions, users can easily tailor the view of the IT-Connect and tickets based on their preferences in a few simple steps.
For viewing tickets by applying filters:
To begin, navigate to the side navigation bar on the screen.
From the side navigation bar, select the “Tickets” tab for the ticket category you wish to view. Options include “All Tickets,” "Assigned," "In-Progress," "Pending," "Closed" and any other custom status added by MSPs
Once the user has selected the ticket category, users can select “My Tickets” field in the ticket screen.
Users can now apply filters to refine their view further. To do this, click on the drop-down menu located in the upper right corner of the screen labeled “Filters”.
From the drop-down menu, select the desired filter, "filter by priority" and "filter by timeline"
By following these steps, you will be able to select the ticket category you want and apply filters that match your specific criteria.
To cancel a ticket, please follow these steps:
To begin, select the ticket that you wish to cancel.
Once you have selected the ticket, An action bar will appear at the bottom.
Click on the "close ticket" option to change the ticket status to "cancelled."
By following these steps, you can easily and quickly cancel a ticket from service desk page itself..