How to get customer feedback for tickets closed by a resource.

After closing ticket by a MSP resource, A feedback will send to customer user through chat section.

Users have the option to rate the performance of the technical support team using the rating system which includes five different feedback options.

Case 1

Awesome, indicating that User feel the support team has put an awesome effort into resolving their issue and User are highly satisfied with the ticket/request closure.

Case 2

Good, indicating that you feel the support team has put a good effort into resolving your issue and you are mostly satisfied with the ticket/request closure.

Case 3

Satisfied, indicating that you feel the support team has put the effort in resolving your issue and you are satisfied with the ticket/request closure.

Case 4

Need to Improve, indicating that you feel the support team needs to improve his effort in resolving your issue and you are not satisfied with the ticket closure.
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Case 5

Disappointed, indicating that you feel the support team did not put forth their best effort in resolving your issue and you are disappointed with the ticket/request closure.