Users can schedule a desired time to connect with the technician.

To schedule a time, the user has to follow these steps:

Step 1: Open your ticket
To start the process, you need to open the ticket that you have created.
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Step 2: Schedule the meeting
On the right-hand side of the ticket window, you will see a drop-down menu labeled "Schedule time to connect with technicians". Click on this drop-down menu and select the date and time that works best for you.
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Step 3: Confirm the schedule
After you have selected the date and time, click on the "Schedule" button to confirm the meeting.
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Step 4: Connect with the technician
Once you have scheduled the meeting, your technician will be notified and will be ready to connect with you at the scheduled time.