Tickets
Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.
By Jobin and 1 other2 authors35 articles
- Merge duplicate tickets to a ticket
- Add or link child tickets to a ticket
- Add or manage checklists on a ticket
- Get the resolutions added for a ticket
- Adding notes with time entries on a ticket
- Adding pre-defined notes on a ticket
- Get Timeline for Tickets
- Engaging in a chat conversation with a user within a ticket
- Manage scheduled contact time for a user
- Manage attachments added on a ticket
- Getting customer and user details for a ticket
- Ticket owner for a ticket
- Adding assignees and schedules for a ticket
- DeskDay Overview
- Creating a new ticket using templates.
- Assigning tickets to themself or to other resources from board
- Merge tickets
- Modifying ticket properties from board
- Manage Tickets section
- Attach Tags for a ticket
- How to chat in Private, Public & Self mode.
- Managing tickets and email ticketing in DeskDay
- Managing conversations and participants in DeskDay
Recurring tickets
Recurring tickets automatically create tickets for scheduled, repeat tasks.
- Recurring tickets in DeskDay
- How to create a recurring ticket
- How to make a ticket recurring in DeskDay
- How to manage recurring tickets in DeskDay
- Scheduled recurring tickets on the home screen
- Recurring ticket permissions in DeskDay
- Recurring ticket statuses in DeskDay
- Next occurrence actions for recurring tickets in DeskDay
- Recurring ticket timeline in DeskDay
- How recurring ticket generation works in DeskDay
- Recurring ticket FAQs
- Troubleshooting recurring tickets