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Tickets

Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.

2 authors37 articles
Merge duplicate tickets to a ticket
Add or link child tickets to a ticket
Add or manage checklists on a ticket
Get the resolutions added for a ticket
Adding notes with time entries on a ticket
Adding pre-defined notes on a ticket
Get Timeline for Tickets
Engaging in a chat conversation with a user within a ticket
Manage scheduled contact time for a user
Manage attachments added on a ticket
Getting customer and user details for a ticket
Ticket owner for a ticket
Adding assignees and schedules for a ticket
Attach Tags for a ticket
Manage/Updating Ticket details.
Manage Tickets section
Modifying ticket properties from board
Merge tickets
Assigning tickets to themself or to other resources from board
Search for tickets on board
How to create a non-billable ticket.
Creating a new ticket using templates.
Creating new ticket for a user
DeskDay Overview
How to chat in Private, Public & Self mode.