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Tickets

Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.

2 authors35 articles
Merge duplicate tickets to a ticket
Add or link child tickets to a ticket
Add or manage checklists on a ticket
Get the resolutions added for a ticket
Adding notes with time entries on a ticket
Adding pre-defined notes on a ticket
Get Timeline for Tickets
Engaging in a chat conversation with a user within a ticket
Manage scheduled contact time for a user
Manage attachments added on a ticket
Getting customer and user details for a ticket
Ticket owner for a ticket
Adding assignees and schedules for a ticket
DeskDay Overview
Creating a new ticket using templates.
Assigning tickets to themself or to other resources from board
Merge tickets
Modifying ticket properties from board
Manage Tickets section
Attach Tags for a ticket
How to chat in Private, Public & Self mode.
Managing tickets and email ticketing in DeskDay
Managing conversations and participants in DeskDay