How to manage recurring tickets in DeskDay

After creating a recurring ticket, you can manage it from the recurring tickets section. This lets you update settings, control future ticket generation, and review recurring ticket activity in one place.

To manage recurring tickets, go to:

Control Center > Recurring tickets

From here, you can view all recurring tickets and take actions as needed.

The recurring tickets page shows all recurring ticket configurations in one place. You can review details such as:

You can use the search bar to quickly find a recurring ticket.

You can also use filters to narrow the list based on details such as:

To edit a recurring ticket, follow these steps:

Changes made to a recurring ticket apply only to future generated tickets. Tickets that were already created are not affected.

Pause a recurring ticket when you want to temporarily stop future ticket generation without deleting the recurring setup.

To pause a recurring ticket:

While the recurring ticket is paused, DeskDay does not generate new tickets from it.

Resume a recurring ticket when you want to start automatic ticket generation again.

To resume a recurring ticket:

DeskDay resumes ticket generation based on the recurring schedule.

Duplicate a recurring ticket when you want to create a similar recurring setup without starting from scratch.

To duplicate a recurring ticket:

This is useful when setting up similar recurring work for another customer, user, or service task.

You can control the next scheduled run of a recurring ticket using the Next scheduled option.

Use this option when you want to skip only the next scheduled ticket.

To skip the next schedule:

Only the upcoming run is skipped. The recurring ticket remains active and continues with the following schedule.

Use this option when you want to create the next ticket immediately.

To generate a ticket now:

DeskDay creates a new ticket immediately using the recurring ticket settings.

The timeline helps you track activity related to a recurring ticket.

You can use the timeline to review events such as:

This helps you understand what happened and when.

Delete a recurring ticket when you no longer need future tickets to be generated from it.

To delete a recurring ticket:

Deleting a recurring ticket stops future ticket generation. Tickets that were already generated remain unchanged.