Recurring tickets in DeskDay use statuses to show whether a recurring schedule is active, paused, or no longer generating future tickets. These statuses help you quickly understand the current state of each recurring ticket.
Available recurring ticket statuses
Recurring tickets can have the following statuses:
Active
Paused
Inactive
Active
An active recurring ticket continues to generate tickets based on the schedule you configured.
Use this status when the recurring ticket should keep creating future tickets automatically.
Paused
A paused recurring ticket temporarily stops generating future tickets.
Use this status when you want to keep the recurring setup but do not want DeskDay to create tickets until you resume it.
Inactive
An inactive recurring ticket no longer generates future tickets.
This can happen when the recurring schedule has reached its end date or when the related customer or user is no longer active.
How statuses change
A recurring ticket status can change based on your actions or the configured schedule.
For example:
A recurring ticket stays Active while it is running normally
It changes to Paused when you manually pause it
It changes back to Active when you resume it
It becomes Inactive when the recurrence stops automatically
Why statuses matter
Statuses make it easier to manage recurring work at a glance. They help you know whether a recurring ticket is still running, temporarily stopped, or fully inactive.
This is especially useful when reviewing the recurring tickets list or checking why a future ticket was not created.