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Control Center
Control Center

All settings and configurations to manage your DeskDay Account

My Company

Manage your company details, resources, permissions, locations, and your subscriptions in this section.


Account Preference

Manage your 2FA/ MFA (multi-factor authentication) and email / IT-Connect notification settings in this section.


Channels

Manage your omni-channel communication settings including MS Teams, mobile and desktop apps, and emails in this section


ServiceDesk

Manage your SLAs (Service Level Agreements), ticket and project boards, general/tickets/projects/tasks custom fields, ticket/project templates, checklists, tags, canned notes, quality assurance rules, timesheet settings, and archived items in this section.


How to pin chats or do Multi-ticketing.
How to Add Tickets/Tasks to Your Watchlist
Marketplace/ Integrations

With a growing library of pre-built integrations and customizable options, you can effortlessly sync data, automate tasks, and centralize your operations for maximum efficiency.