Control Center
All settings and configurations to manage your DeskDay Account
By Jobin and 1 other2 authors31 articles
Organization
Set up your organization, customize branding, manage locations, and control your subscription.
Team & Access
Manage your team, control access, and enhance account security.
ServiceDesk
Configure service desk settings to standardize, automate, and optimize service delivery
- Create and manage boards
- Service Level Agreements (SLAs)
- Managing custom fields
- Add and Manage Tags
- Adding and managing checklists
- Configure quality assurance rules for tickets and projects
- Archive and restore tickets, projects, and announcements
- Manage service categories and sub-categories
- Manage service statuses
Channels & Communication
Configure communication channels, notifications, and customer touchpoints for seamless support.
- Setting up support mail
- How to configure a support mail server for Microsoft
- How to configure a support mail server for Google
- How to configure a support mail for a custom email service provider
- DeskDay template and signature variables
- Creating and Managing Canned Notes
- How to Customize or Create a Signature
Billing and Contracts
Create customer contracts and configure your billing preferences