Account Preference

Manage your 2FA/ MFA (multi-factor authentication) and email / IT-Connect notification settings in this section.

Security

How to Enable Multi-Factor Authentication (MFA)?

How to Disable Multi-Factor Authentication (MFA)?

How to Reset MFA for a Resource?

Notifications

How to Manage Ticket Notifications for Resources

How to Manage Project Notifications for Resources

How to Manage Tasks Notifications for Resources

Templates

Templates of Tickets, Projects, Canned notes, Email, Billing are listed here

How to Customize a Mail Template Notification

How to Configure the Global Header and Footer of Emails

Creating and Managing Ticket Templates

Creating and Managing Project Templates

Signatures

Personalize your communication with branded signatures. Add professional sign-offs to your messages and responses for a polished and consistent brand experience.

How to Customize or Create a Signature