DeskDay

Basil Mathai

Jobin Johny

Manage your 2FA/ MFA (multi-factor authentication) and email / IT-Connect notification settings in this section.

Account Preference

How to Enable Multi-Factor Authentication (MFA)?

How to Disable Multi-Factor Authentication (MFA)?

How to Reset MFA for a Resource?

Security

How to Manage Ticket Notifications for Resources

How to Manage Project Notifications for Resources

How to Manage Tasks Notifications for Resources

Notifications

How to Customize a Mail Template Notification

How to Configure the Global Header and Footer of Emails

Creating and Managing Ticket Templates

Creating and Managing Project Templates

Creating and Managing Canned Notes

DeskDay template and signature variables

Templates of Tickets, Projects, Canned notes, Email, Billing are listed here

Templates

How to Customize or Create a Signature

Personalize your communication with branded signatures. Add professional sign-offs to your messages and responses for a polished and consistent brand experience.

Signatures

Contact us: support@deskday.ai

Need Assistance?

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.