To manage the notifications that you want to receive or block for your resources, you can follow these simple steps:
Step 1:On side navigation bar, access the Control Center
Step 2:Choose the "Notifications" option from Account preferences section
Step 3: Once you are in the notification window, you can locate sections of ticket
//enable or disable notifications using the toggle button located to the right of each notification.
And that's it! You have now successfully managed all the notifications according to your preference.
How to manage each notification for Tickets
To manage each specific notification that you want to receive or block, users can go to the "Notification" section on the side navigation bar and Turn ON/OFF each feature according to their desire:
New Tickets: To set up notifications for new ticket, turn ON the notification, enabling this option allows you to choose recipients for notifications and decide on the notification method, whether through email or alerts center.
Assigned Tickets: To set up notifications for assigned tickets, turn ON the notification, enabling this option allows you to choose recipients for notifications and decide on the notification method, whether through email or alerts center.
Tickets Status Update: To set up notifications for Tickets Status Updates, turn ON the notification, enabling this option allows you to choose recipients for notifications and decide on the notification method, whether through email or alerts center.
Closed Tickets : To set up notification for closed tickets, turn ON the notification, enabling this option allows you to choose recipients for notifications and decide on the notification method, whether through email or alerts center.
Re-Open ticket: To set up notifications on re-open tickets, turn ON the notification, enabling this option allows you to choose recipients for notifications and decide on the notification method, whether through email or alerts center.
Use the "Notification" section on the side navigation bar to manage each notification feature according to your preferences. Once you have completed Turning ON/OFF the desired notifications, Click on “Save” to save it.