To manage the notifications that you want to receive or block for your resources, you can follow these simple steps:
Step 1:On side navigation bar, access the Control Center
Step 2:Choose the "Notifications" option from Account preferences section
Step 3: Once you are in the notification window, you can locate tabs of ticket, project, task
Enable or disable each rule using the toggle to the right of each rule
How to manage each notification for Tickets with specific Roles/Permissions
To manage each specific notification that you want to receive or block, users can go to the "Notification" and Turn ON/OFF each rule according to their desire:
New Tickets: To set up notifications for new ticket, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Assigned Tickets: To set up notifications for assigned tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.Tickets Status Update: To set up notifications for Tickets Status Updates, turn ON the notification, Select the channel where they want to be notified.
Closed Tickets : To set up notification for closed tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.Re-Open ticket: To set up notifications on re-open tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.Chat Notification: To set up notifications on chat messages in tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.Contact Time: To set up notifications on Scheduled contact time from customer, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Once you have completed Turning ON/OFF the desired notifications, Click on “Save” to save it.