Stay in control of which ticket-related notifications your resources receive by configuring notification preferences based on specific roles or permissions.
Follow these steps to manage notifications:
From the left-side navigation panel, navigate to the Control Center.
Under the Account Preferences section, click on Notifications.
In the Notifications window, you will see separate tabs for Tickets, Projects, and Tasks.
Under the Tickets tab, you can enable or disable each rule using the toggle switch to the right.
How to manage each notification for Tickets with specific Roles/Permissions
To manage each specific notification that you want to receive or block, users can go to the "Notification" and Turn ON/OFF each rule according to their desire:
New Tickets: To set up notifications for new ticket, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Assigned Tickets: To set up notifications for assigned tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Tickets Status Update: To set up notifications for Tickets Status Updates, turn ON the notification, Select the channel where they want to be notified.
Closed Tickets : To set up notification for closed tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Re-Open ticket: To set up notifications on re-open tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Chat Notification: To set up notifications on chat messages in tickets, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
Contact Time: To set up notifications on Scheduled contact time from customer, turn ON the notification, Select the channel where they want to be notified
enabling this option allows you to choose recipients for notifications.
After configuring all desired rules, click Save to apply your changes.