Skip to main content
All CollectionsControl CenterServiceDesk
How to pin chats or do Multi-ticketing.
How to pin chats or do Multi-ticketing.
Jebin Joice avatar
Written by Jebin Joice
Updated over 3 months ago

  1. Select a Ticket: Choose the ticket you want to pin or include in multi-ticketing.

  2. Pin the Chat: On the detailed ticket screen, locate the "Pin" icon and click on it to pin the chat.
    ​

  3. Access Pinned Chats: The pinned chat will appear at the bottom left of your screen. You can hide pinned chats by clicking "Hide" beneath them, and access them by clicking on "Chats."
    ​

  4. Unpin a Chat or Ticket: To unpin, simply click the pin icon again, and the chat will be removed from the pinned list.

Note: You can pin up to 7 tickets/tasks at a time. To add a new chat to the pinned list, you'll need to unpin an existing one.

Did this answer your question?