his article answers common questions about recurring tickets in DeskDay.
What is a recurring ticket
A recurring ticket lets you automatically create tickets for repeat work based on a schedule.
Where can I create a recurring ticket
You can create a recurring ticket from the recurring tickets section. You can also make a ticket recurring while creating a new ticket or from an existing ticket.
What frequency options are available
You can set a recurring ticket to repeat as:
Daily
Weekly
Bi-weekly
Monthly
Quarterly
Semi-annually
Annually
Is the start date required
Yes. You must select a start date when creating a recurring ticket.
Is the creation time required
Yes. You must select a creation time when creating a recurring ticket.
Is the end date required
No. The end date is optional.
If you leave it empty, the recurring ticket continues until it is stopped.
What happens when I edit a recurring ticket
When you edit a recurring ticket, the changes apply only to future generated tickets.
Tickets that were already generated are not changed.
What happens when I pause a recurring ticket
When a recurring ticket is paused, DeskDay stops generating future tickets from that recurring ticket until it is resumed.
What happens when I resume a recurring ticket
When you resume a recurring ticket, DeskDay starts generating future tickets again based on the saved schedule.
What happens when I delete a recurring ticket
When you delete a recurring ticket, future ticket generation stops permanently.
Tickets that were already generated remain unchanged.
Can I make a ticket recurring while creating it
Yes. You can turn on the Make recurring option while creating a new ticket.
Can I make an existing ticket recurring
No. You can’t convert an existing ticket into a recurring one.
Can I generate a ticket immediately
Yes. Use Next occurrence > Generate now to create a ticket immediately using the recurring ticket settings.
Can I skip only one scheduled run
Yes. Use Next occurrence > Skip next occurrence to skip only the next scheduled run.
The recurring ticket remains active and continues after that.
What happens if an assignee is inactive
If an assignee is inactive, the ticket can still be generated, but the inactive assignee is not added to the generated ticket.
What happens if the related customer or user is inactive
If the related customer or user becomes inactive or is deleted, future ticket generation stops for that recurring ticket.
Can I view recurring ticket activity
Yes. You can open the recurring ticket timeline to review activity such as creation, updates, ticket generation, pause, skip, and resume events.
Do recurring tickets affect already created tickets
No. Recurring ticket changes only affect future generated tickets. Tickets that were already created remain unchanged.