You can create a recurring ticket in DeskDay to automatically generate tickets for work that needs to happen on a regular schedule. This helps reduce manual effort and keeps repeat service tasks consistent.
Create a recurring ticket
To create a recurring ticket, follow these steps:
Go to Control Center.
Click Recurring tickets.
Click Recurring ticket+.
Enter the required ticket details.
Configure the recurrence settings.
Click Create.
Fill in the ticket details
When creating a recurring ticket, you can enter details such as:
Customer
User
Site
Ticket summary
Priority
Description
Attachments (Optional)
Tags (Optional)
Ticket properties (Optional)
Checklist (Optional)
Assignees (Optional)
Configure the recurrence settings
In the recurrence settings section, choose how often the ticket should repeat and when it should be created.
You can configure:
Repeat every
Start date
End date
Creation time
Available frequency options
You can set the recurring ticket to repeat as:
Daily
Weekly
Bi-weekly
Monthly
Quarterly
Semi-annually
Annually
Important notes
Start date is required.
Creation time is required.
End date is optional.
If you leave the end date empty, the recurring ticket continues until it is stopped.
The ticket summary becomes the main title used for future generated tickets.
Assignees added here are automatically added to generated tickets.
After the recurring ticket is created
Once saved, the recurring ticket appears in the recurring tickets list. DeskDay will then automatically generate future tickets based on the schedule you selected.
Best practices
Use a clear ticket summary so the purpose is easy to understand.
Add a helpful description for repeat instructions.
Use checklists for routine steps that should not be missed.
Assign the right technicians during setup to save time later.