Recurring tickets help you automate repeat service work by creating tickets on a set schedule. This is useful for routine tasks such as maintenance, backup checks, patch reviews, follow-ups, and other work that needs to happen regularly.
Instead of creating the same ticket manually every time, you can set up a recurring ticket once and let DeskDay generate future tickets automatically based on your selected schedule.
You can create a recurring ticket directly from the recurring tickets section, or make a ticket recurring while creating a new ticket or from an existing ticket.
When to use recurring tickets
Recurring tickets are useful when the same work needs to happen repeatedly, such as:
Weekly maintenance tasks
Backup verification
Monthly patch checks
Quarterly security reviews
Regular customer follow-ups
Recurring internal service tasks
How recurring tickets work
A recurring ticket acts as a template for future tickets. Once you set the schedule, DeskDay automatically creates new tickets based on the recurrence settings you choose. Generated tickets follow the standard ticket lifecycle and inherit the main details from the recurring ticket setup.
When setting up a recurring ticket, you can define details such as:
Customer
User
Ticket summary
Priority
Description
Assignees
Tags
Billing details
Ticket properties
Recurrence settings
DeskDay also lets you choose how often the ticket should repeat, when it should start, and the time it should be created.
Available schedule options
You can set recurring tickets to repeat on one of these schedules:
Daily
Weekly
Bi-weekly
Monthly
Quarterly
Semi-annually
Annually
You can also set a start date, an optional end date, and a creation time for the ticket. If no end date is set, the recurring ticket continues until it is stopped.
Where to find recurring tickets
To view recurring tickets, go to:
Control Center > Recurring tickets
From there, you can view and manage all recurring ticket configurations in one place.
What you can do with recurring tickets
From the recurring tickets section, you can:
Create a recurring ticket
Edit a recurring ticket
Pause or resume a recurring ticket
Duplicate a recurring ticket
Generate a ticket immediately
Skip the next occurrence
View the recurring ticket timeline
Delete a recurring ticket
These actions help you manage repeat work without affecting tickets that were already generated earlier.
Things to know
Changes made to a recurring ticket apply only to future generated tickets. Existing generated tickets are not changed.
If a recurring ticket is paused, DeskDay stops generating new tickets until it is resumed.
If you choose Generate now, DeskDay creates a ticket immediately using the recurring ticket settings.
If you choose Skip next schedule, only the next scheduled run is skipped and the recurring ticket remains active.