Recurring ticket permissions in DeskDay

Recurring ticket access in DeskDay depends on the tech role assigned to you. Some roles can create and manage recurring tickets, while others may only be able to view them.

You can also create custom roles and set recurring ticket permissions based on the level of access needed.

Recurring tickets are available based on role permissions (For default roles).

Super admins & Admin can fully manage recurring tickets. They can:

Technicians & Finance users do not have access to recurring tickets.

You can create custom roles as needed and set recurring ticket access based on the permission level you want to provide.

The available permission levels are:

Users with full access can do everything that super admins and admins can do, including creating and managing recurring tickets.

Users with limited access can only view recurring tickets,

Users with no access cannot view or manage recurring tickets.

Permissions help ensure that only authorized users can manage recurring ticket schedules. This keeps recurring service work controlled and prevents accidental changes to future ticket generation.