The recurring ticket timeline helps you track activity related to a recurring ticket. It gives you a history of important events so you can understand what happened, when it happened, and how the recurring ticket has been managed over time.
Where to find the timeline
To view the timeline, go to:
Control Center > Recurring tickets
Select the recurring ticket you want to review, then click Timeline.
What the timeline shows
The timeline displays activity related to the recurring ticket in chronological order.
It can include events such as:
Recurring ticket created
Recurring ticket updated
Ticket generated "Ticket ID" with a hyperlink
Recurring ticket paused
Recurring ticket schedule skipped. Next run at "Next run time"
Recurring ticket is resumed. Next run at "Next run time"
What each timeline event means
Recurring ticket created
This appears when a recurring ticket is created.
Recurring ticket updated
This appears when an existing recurring ticket is updated.
Ticket generated "Ticket ID"
This appears when a ticket is created automatically at the scheduled time. The ticket ID is shown as a hyperlink so you can open the generated ticket directly.
Recurring ticket paused
This appears when a recurring ticket is paused.
Recurring ticket schedule skipped. Next run at "Next run time"
This appears when the next scheduled occurrence is skipped. The timeline also shows the next scheduled run time.
Recurring ticket is resumed. Next run at "Next run time"
This appears when a recurring ticket is resumed. The timeline also shows the next scheduled run time.
Why the timeline is useful
The timeline helps you:
Track recurring ticket activity
Review when tickets were generated
Check when a recurring ticket was updated
Confirm when a recurring ticket was paused, skipped, or resumed
Open generated tickets directly from the timeline
Important notes
The timeline is tied to the recurring ticket configuration.
It helps track recurring activity without changing the recurring ticket itself.
Reviewing the timeline does not affect future ticket generation.