Recurring ticket generation in DeskDay helps automate repeat work by creating tickets based on the schedule you set. Once a recurring ticket is active, DeskDay automatically creates future tickets at the selected time and frequency.
How ticket generation works
A recurring ticket acts as a template for future tickets. When the scheduled date and time are reached, DeskDay creates a new ticket automatically using the saved recurring ticket settings.
The generated ticket inherits the main details from the recurring ticket, so your team does not need to create the same ticket manually each time.
What generated tickets include
When a recurring ticket generates a new ticket, it can carry over details such as:
Ticket summary
Description
Priority
Assignees
Billing settings
SLA
Tags
Attachments
Ticket properties
This helps keep recurring service work consistent across every occurrence.
When tickets are generated
Tickets are generated based on the recurrence settings you choose, including:
Frequency
Start date
End date
Creation time
Once the recurring ticket is active, DeskDay checks the schedule and creates the ticket when the next run is due.
What happens after a ticket is generated
After a ticket is generated:
The new ticket appears in the tickets list
The ticket is marked with the recurring source
The recurring ticket timeline is updated
The next run is calculated based on the selected schedule
This helps you track both the created ticket and the recurring schedule that generated it.
When ticket generation stops
Recurring ticket generation stops when:
The end date is reached
The recurring ticket is paused
The recurring ticket is deleted
The related customer becomes inactive or is deleted
The related user becomes inactive or is deleted
If any of these conditions apply, DeskDay does not create future tickets from that recurring ticket.
Important notes
Generated tickets follow the recurring ticket settings saved at the time of generation.
Changes to a recurring ticket affect only future generated tickets.
Previously generated tickets are not changed.
If an assignee is inactive, the ticket can still be generated without that assignee.