Scheduled recurring tickets on the home screen

Scheduled recurring tickets are also shown in the Activities tab on the home screen. This helps technicians quickly view upcoming recurring work without opening the recurring tickets section.

Scheduled recurring tickets are listed in the Activities tab as upcoming scheduled items.

These items are shown for a two-week view:

This helps give visibility into recurring work planned for the current and upcoming week.

Each scheduled recurring ticket appears with a Scheduled tag so it is easy to identify before the actual ticket is created.

The activity item can show details such as:

Before the scheduled time is reached, the item appears as a scheduled activity only.

This helps the assigned technician know that the ticket has not been created yet and will be generated at the scheduled date and time.

Once the scheduled time is reached and the ticket is generated, the scheduled activity is updated with the created Ticket ID.

This makes it easier to move from the scheduled item to the actual ticket.

When a scheduled recurring ticket is selected, the details panel can show information such as:

The panel also gives quick actions to manage the scheduled occurrence.

From the scheduled recurring ticket view, you can use actions such as:

Use Skip to skip the upcoming scheduled occurrence.

Use Generate now to create the ticket immediately instead of waiting for the scheduled time.

Showing scheduled recurring tickets on the home screen helps technicians: