You can make a ticket recurring while creating a new ticket or from an existing ticket. This helps you turn one-time work into a repeat schedule without creating the same ticket manually again and again.
Make a ticket recurring while creating a new ticket
To make a ticket recurring while creating a new ticket, follow these steps:
Open the Create ticket drawer.
Enter the ticket details.
Click recurring tickets
Turn on the Make recurring option.
Fill in the recurrence settings.
Click Create.
Once the ticket is created, DeskDay also saves the recurring schedule for future ticket creation.
Recurrence settings
When making a ticket recurring, you can configure:
Repeat every
Start date
End date
Creation time
Available frequency options
You can set the ticket to repeat as:
Daily
Weekly
Bi-weekly
Monthly
Quarterly
Semi-annually
Annually
Important notes
Start date is required.
Creation time is required.
End date is optional.
If the end date is left empty, the recurring schedule continues until it is stopped.
When making an existing ticket recurring, the current ticket is not changed.
Future generated tickets follow the recurrence settings you save.