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Everything you need to know to get started with DeskDay.

Omni-channel suite lets your users access IT services from any device, anywhere.

Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.

Configure AI features and workflows to automate support operations.

Efficiently oversee customers and end-users with ease, functioning as a lightweight CRM

All settings and configurations to manage your DeskDay Account

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Sync customer users with Azure Entra SSO for seamless logins to IT-Connect apps.

Easily sync/integrate data and centralise operations for maximum efficiency.

Streamline projects with chat-based communication and advanced tracking.

send one-time broadcast messages to customers and users during important events such as outages, scheduled maintenance, or critical security updates.

Specific rules ensure precise alignment of service delivery and comprehensive insights.

Track Service Desk hours smart and manage your team's time right to stop revenue leaks.

Gain insights and track key metrics with customisable reports and in-depth analytics.

The mobile app serves as a powerful service desk for technicians, enabling them to manage tickets, communicate with customers, track time, and update ticket details on the go. With real-time notifications and seamless access to key features, technicians can resolve IT issues efficiently, ensuring fast and effective support from anywhere.