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Everything you need to know to get started with DeskDay.

All settings and configurations to manage your DeskDay Account

Efficiently oversee customers and end-users with ease, functioning as a lightweight CRM

Omni-channel suite lets your users access IT services from any device, anywhere.

Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.

Streamline projects with chat-based communication and advanced tracking.

Explore DeskDay's guides for setting up automation rules, streamlining workflows, and optimizing ticket management with custom triggers and actions.

Find answers, guides, and helpful articles all in one place

Instantly broadcast crucial updates and time-sensitive informations across your end-users.

Specific rules ensure precise alignment of service delivery and comprehensive insights.

Track Service Desk hours smart and manage your team's time right to stop revenue leaks.

Sync customer users with Azure Entra SSO for seamless logins to IT-Connect apps.

A streamlined solution for managing historical records and restoring deleted items

Easily sync/integrate data and centralise operations for maximum efficiency.

Gain insights and track key metrics with customisable reports and in-depth analytics.

The mobile app serves as a powerful service desk for technicians, enabling them to manage tickets, communicate with customers, track time, and update ticket details on the go. With real-time notifications and seamless access to key features, technicians can resolve IT issues efficiently, ensuring fast and effective support from anywhere.

Set of guides and resources to help enable, use, and get the most out of Helena AI, including setup, features, integrations, best practices, and troubleshooting.

Guides for signing in, using SSO, and managing secure access in DeskDay.