DeskDay

Jobin Johny

Basil Mathai

Everything you need to know to get started with DeskDay.

Getting Started

Logging in with DeskDay

Adding a new customer

Setting up Company

Adding Customer End Users

Managing tickets in DeskDay

Setting up support mail for email ticketing

Installing IT-Connect App

Creating Tickets from IT-Connect

Managing tickets in the IT-Connect app

Creating Tickets from service desk portal

Creating Tickets via Mail

Creating Ticket using Templates

Adding Techs (Resources)

Adding Locations & Sites

Install IT-Connect from N-Central

Learn how to create a customer, add their domain, onboard users, configure SSO, and complete the essential customer settings.

How to Set Up a New Customer in DeskDay

DeskDay Onboarding

Contact us: support@deskday.ai

Need Assistance?

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.