Control Center → Organization → Company profile. Set your default time zone and business hours, then save.
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💡These two settings drive every SLA timer, notification, and report. Get them right first, and everything downstream is accurate.

Control Center → Channels & Communication → Email → Support Email + → Login with your support mailbox

💡Set a display name, pick the board tickets land on, and toggle Primary Email on. Any email sent to this address becomes a ticket automatically. The primary mailbox is the one your outgoing replies come from.

Customers → Customers → Customer + → Add customer manually. Enter the company name and domain, then create the customer.
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💡 The domain lets DeskDay match inbound emails to the right customer and create the end user for you — no manual entry.

4. Control Center → Team members → Add team member. Enter their email, assign a role, and send the invite