DeskDay

Basil Mathai

Configure AI features and workflows to automate support operations.

AI & Automation

How to Set Up a New Automation Rule

Explore DeskDay's guides for setting up automation rules, streamlining workflows, and optimizing ticket management with custom triggers and actions.

Workflows

Getting Started with Helena AI

How to Use Suggested Replies in Helena AI

How to Use Suggested Solutions in Helena AI

Understanding Sentiment Insights in Helena AI

Set of guides and resources to help enable, use, and get the most out of Helena AI, including setup, features, integrations, best practices, and troubleshooting.

Helena AI Agent

Contact us: support@deskday.ai

Need Assistance?

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.