Getting Started
Everything you need to know to get started with DeskDay.
Control Center
All settings and configurations to manage your DeskDay Account
Customers and End users
Efficiently oversee customers and end-users with ease, functioning as a lightweight CRM
IT-Connect
Omni-channel suite lets your users access IT services from any device, anywhere.
Tickets
Conversational mode Ticketing through IT-Connect and Email for real-time tech-user collaboration.
Projects
Streamline projects with chat-based communication and advanced tracking.
Announcement
Instantly broadcast crucial updates and time-sensitive informations across your end-users.
Quality Assurance Board
Specific rules ensure precise alignment of service delivery and comprehensive insights.
TimeSheets
Track Service Desk hours smart and manage your team's time right to stop revenue leaks.
Smart Customer Onboarding
Sync customer users with Azure Entra SSO for seamless logins to IT-Connect apps.
Archived
A streamlined solution for managing historical records and restoring deleted items
Integrations
Easily sync/integrate data and centralise operations for maximum efficiency.
Billing & Invoice
Simplify billing procedures and guarantee precise financial tracking.
Reports
Gain insights and track key metrics with customisable reports and in-depth analytics.
DeskDay Mobile App (for technicians)
The mobile app serves as a powerful service desk for technicians, enabling them to manage tickets, communicate with customers, track time, and update ticket details on the go. With real-time notifications and seamless access to key features, technicians can resolve IT issues efficiently, ensuring fast and effective support from anywhere.