Overview
Archiving removes tickets, projects, and announcements from their active lists without immediately deleting them permanently.
Archived items can be reviewed and restored from:
Control Center > Service Desk > Archived
Only users with the required permissions can archive, restore, or permanently delete items.
Archive tickets
In the ticket list, the Delete action archives the selected tickets rather than permanently deleting them.
Open Service Desk > Tickets.
Select one or more tickets using the checkboxes.
Click Delete from the action bar at the bottom of the table.
Review the confirmation message.
Click Delete to confirm.
The selected tickets are moved to the Archived section.
Only Super Admins can archive tickets.
Archive projects
Open Service Desk > Projects.
Select one or more projects using the checkboxes.
Click Archive from the action bar at the bottom of the table.
Review the confirmation message.
Click Archive to confirm.
The selected projects are moved to the Archived section.
Archive announcements
Open Announcements from the main navigation.
Select one or more announcements using the checkboxes.
Click Archive from the top bar.
Review the confirmation message.
Click Archive to confirm.
The selected announcements are removed from the active announcement list and moved to the Archived section.
Open the Archived section
Open Control Center.
Go to Service Desk > Archived.
Select the required tab:
Tickets
Projects
Announcements
Each tab displays the archived items for that module.
Restore tickets
Open Control Center > Service Desk > Archived.
Select the Tickets tab.
Select one or more tickets using the checkboxes.
Click Restore from the action bar.
Click Restore in the confirmation window.
The tickets are returned to the active ticket list.
Restore projects
Open Control Center > Service Desk > Archived.
Select the Projects tab.
Select one or more projects using the checkboxes.
Click Restore from the action bar.
Click Restore in the confirmation window.
The projects are returned to the active project list.
Restore announcements
Open Control Center > Service Desk > Archived.
Select the Announcements tab.
Select one or more announcements using the checkboxes.
Click Restore from the action bar.
Click Restore in the confirmation window.
The announcements are returned to the active announcement list.
Permanently delete archived items
Archived items can be permanently deleted when they are no longer required.
Open Control Center > Service Desk > Archived.
Select the appropriate tab.
Select the required items.
Click Delete permanently.
Review the confirmation message carefully.
Confirm the deletion.
Permanently deleted items cannot be restored.
Important notes
Archiving does not immediately remove an item permanently.
The ticket Delete action moves tickets to the Archived section.
Projects and announcements use the Archive action.
Restored items return to their respective active lists.
Only users with the required permissions can manage archived items.
Permanent deletion cannot be reversed.
Troubleshooting
The archive or delete action is unavailable
At least one item is selected.
The signed-in user has the required permissions.
The item is eligible to be archived.
The user has Super Admin access.
An archived item cannot be found
The correct tab is selected in the Archived section.
The item was successfully archived.
Search or filters are not hiding the item.
The Restore action is unavailable
At least one archived item is selected.
The signed-in user has permission to restore items.
The item has not already been permanently deleted.
A restored item does not appear
Refresh the relevant ticket, project, or announcement list and confirm that active filters are not hiding the restored item.
For assistance, contact DeskDay Support at [email protected].