How to View or Update General Attributes
Follow these steps to view or update general attributes:
Open the Control Center from the side navigation bar.
Click on "Custom Fields" under the Service Desk section.
Select the “General” tab.
You will see a list of general attributes such as Source, Work Type, Work Role, etc.
To add a new value, click the “Variable attribute +” button next to the attribute name and enter the value.
To edit or delete a value, use the action icons next to the value.
To add a custom attribute, enter a name for the new variable attribute and define its values. Two variable fields are available by default.
Note: Attributes added under General are also available in Tickets, Projects, and Tasks under “More Info” sections.
How to View or Update Ticket Attributes
To manage custom fields specific to tickets:
Go to the Control Center from the side navigation bar.
Click on "Custom Fields" under Service Desk.
Select the “Tickets” tab.
You will see attributes like Ticket Status, Ticket Type, Ticket Subtype, etc.
Click the "+" button next to an attribute to add a new value.
Use the action bar next to a value to edit or remove it.
Add custom attributes using the “Variable attributes” section. Two variable slots are available by default.
Note: These attributes appear in the More Info section of each ticket.
How to View or Update Project Attributes
To manage attributes related to projects:
Go to the Control Center from the side navigation bar.
Click "Custom Fields" under Service Desk.
Select the “Projects” tab.
You will find attributes such as Project Status, Project Type etc.
Click the "+" button next to an attribute to add a new value.
Use the action bar to edit or delete values.
Add custom fields using the Variable attributes section. Two fields are available initially.
Note: These attributes appear in the Additional Details section of each project.
How to View or Update Task Attributes
To manage attributes for project tasks:
Open the Control Center from the side navigation bar.
Click "Custom Fields" under Service Desk.
Select the “Tasks” tab.
You will see attributes like Task Status, Task Type, Task Subtype, etc.
Use the "+" button to add a new value.
Use the action icons to edit or remove existing values.
Custom fields can be added under Variable attributes with two entries available initially.
Note: These attributes appear in the Additional Details section of each task.