How to View or Update custom fields
Follow these steps to view or update custom fields:
Open the Control Center from the side navigation bar.
Click on "Custom Fields" under the Service Desk section.
Select the “General” tab.
You will see a list of general attributes such as Source, Work Type, etc.
To add a new value, click the “Variable attribute +” button next to the attribute name and enter the value.
To edit or delete a value, use the action icons next to the value.
To add a custom attribute, enter a name for the new variable attribute and define its values. Two variable fields are available by default.
Note: Attributes added under General are also available in Tickets, Projects, and Tasks under “More Info” sections.
How to View or Update Ticket Attributes
To manage custom fields specific to tickets:
Go to the Control Center from the side navigation bar.
Click on "Custom Fields" under Service Desk.
Select the “Tickets” tab.
Click the "+" button next to an attribute to add a new value.
Use the action bar next to a value to edit or remove it.
Add custom attributes using the “Variable attributes” section. Two variable slots are available by default.
Note: These attributes appear in the More Info section of each ticket.
How to View or Update Project Attributes
To manage attributes related to projects:
Go to the Control Center from the side navigation bar.
Click "Custom Fields" under Service Desk.
Select the “Projects” tab.
Click the "+" button next to an attribute to add a new value.
Use the action bar to edit or delete values.
Add custom fields using the Variable attributes section. Two fields are available initially.
Note: These attributes appear in the Additional Details section of each project.
How to View or Update Task Attributes
To manage attributes for project tasks:
Open the Control Center from the side navigation bar.
Click "Custom Fields" under Service Desk.
Select the “Tasks” tab.
Use the "+" button to add a new value.
Use the action icons to edit or remove existing values.
Custom fields can be added under Variable attributes with two entries available initially.
Note: These attributes appear in the Additional Details section of each task.