DeskDay offers flexible subscription plans for MSPs and IT teams. Choose a Standard or Enterprise plan based on your team's requirements, with an optional DeskDay AI subscription for AI-powered assistance and automation.
All plans include a 14-day free trial.
1. Subscription plans
DeskDay offers two subscription plans: Standard and Enterprise.
| Standard | Enterprise |
Monthly billing | $79/tech/month | Contact Sales |
Annual billing | $59/tech/month | $499/month with annual commitment |
Minimum seats | 2 for monthly, no minimum for annual | 10 seats |
Additional seats | Standard per-tech pricing | $69/seat/month |
Standard plan
The Standard Plan includes the essential features needed to manage your service desk operations.
Included features:
Ticketing and project management
SLA management and automated time tracking
Contracts and invoicing
Service desk workflow automation
Customer announcements
Up to five custom support email addresses
Single Sign-On (OIDC/SAML)
Custom-branded customer web portal
DeskDay-branded Microsoft Teams, mobile, and desktop applications
Enterprise plan
The Enterprise Plan includes everything in Standard, along with additional branding options.
Additional features:
Fully branded Microsoft Teams application for customers
Fully branded iOS and Android applications for customers
Fully branded Windows and Mac desktop applications for customers
Add support email addresses without limit
2. DeskDay AI subscription
DeskDay AI is available as a separate subscription in addition to your Standard or Enterprise plan.
Unlike regular DeskDay subscriptions, DeskDay AI is not charged per technician. A single account-level AI subscription enables the available AI features for your DeskDay account.
To purchase or activate DeskDay AI, contact the DeskDay Support team for pricing and activation assistance. No additional installation is required.
What's included in DeskDay AI?
Ask Helena: Type it or say it
Ask questions or give instructions using text or voice. Helena uses your live DeskDay data to provide answers and perform supported actions.
For example:
"Which clients had SLA breaches this month?"
"Change ticket #1234 to high priority and tell the user we're on it."
Helena AI copilot
Helps technicians resolve tickets faster with:
Root cause analysis and recommended next steps
Similar tickets, knowledge base articles, and vendor documentation
AI-generated customer replies for review
Customer sentiment analysis
Supporting sources and context for recommendations
AI agents
DeskDay AI Agents automatically handle specific service desk tasks and involve technicians when necessary. Actions requiring approval are presented for review, with activity recorded in the ticket.
Triage & Dispatch agent
The Triage & Dispatch Agent handles the initial stages of ticket management.
Intake: Formats ticket subjects, requests missing information, and merges duplicate tickets.
Triage: Sets categories and priorities, adds relevant KB articles, tags, and checklists.
Dispatch: Assigns tickets to the appropriate technician or board based on skills and workload.
Upcoming AI agents
AI Agent | Expected Availability |
Microsoft 365 Admin Agent | Q1 2027 |
L0 Agent | Q1 2027 |
L1 Agent | Q2 2027 |
The Microsoft 365 Admin Agent will handle supported administration tasks, the L0 Agent will respond to simple, repeatable requests, and the L1 Agent will work on common first-line support issues.
Availability and release timelines are subject to change.
4. Free data migration
Data migration is included at no additional cost with every subscription plan.
DeskDay can assist with migrating:
Historical tickets and conversations
Customer records
User and contact information
5. Billing and cancellation
Payment methods: DeskDay accepts major credit cards.
Monthly subscriptions: Cancellation takes effect at the end of the current billing cycle.
Annual subscriptions: Cancellation takes effect at the end of the active subscription term.
Customer users: Customer-facing applications are included without additional per-user licensing charges.
6. Frequently asked questions
Can I use DeskDay with just one technician?
Yes. The Standard annual plan has no minimum seat requirement.
Is DeskDay AI included in my standard or enterprise subscription?
No. The DeskDay AI subscription described here is purchased separately from your regular DeskDay subscription.
Is DeskDay AI charged per technician?
No. DeskDay AI uses account-level pricing rather than per-technician licensing.
How do I activate DeskDay AI?
Contact DeskDay Support to purchase and activate the AI subscription for your account.
Can I try DeskDay before subscribing?
Yes. DeskDay offers a 14-day free trial.
Do I have to pay for customer users?
No. DeskDay does not charge additional per-user license fees for customer-facing applications.
Are upcoming AI agents included automatically?
Availability depends on the agent's release schedule and applicable AI subscription terms.
Can I cancel my subscription?
Yes. Cancellation takes effect according to your subscription's billing cycle and commitment terms.
For current subscription pricing, visit DeskDay Pricing.
For subscription assistance, AI plan pricing, or activation, contact DeskDay Support.