Open the Ticket: Select the ticket you want to assign a technician to.

Click on "Assignees": At the top of the ticket, locate the "Assignees" button and tap on it.
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Add a Technician: A new screen will appear. From here, add the technician you wish to assign to the ticket.

Ticket Status Update: If the ticket was in "New" status, it will automatically change to "Assigned" once a technician is added.