Copyright (c) 2023, Intercom, Inc. ([email protected]) with Reserved Font Name "Open Sans".
This Font Software is licensed under the SIL Open Font License, Version 1.1.Copyright (c) 2023, Intercom, Inc. ([email protected]) with Reserved Font Name "Open Sans".
This Font Software is licensed under the SIL Open Font License, Version 1.1.Skip to main content
Open a Ticket: After selecting a ticket, you’ll see three tabs at the top. Overview Tab:
You can view the status, priority, and SLA of the ticket.
Customer details are also displayed here.
Tap on these fields to edit them if needed. Change Status or Priority: Tap on the status or priority field to open a bottom sheet where you can update the values.