How to Integrate with N-able N-central for converting Alerts to Ticket Generation
Step 1: On side navigation bar, access the Control Center.
Step 2: Choose the "Integrations" option from Marketplace section
Step 3: Within the displayed list of integrations, select N-able and initiate the connection process by clicking on "Connect".
Step 4: Upon selecting N-able, a new screen will appear. Locate the section labeled "API Ticket Generation". Copy all the provided credentials from this section and paste them into the designated space for API Ticket Generation within N-able N-central.
Refer Configurations on N-central portal document for details
Paste the JSON Web Token for advanced Integration inside DeskDay.
Once you have copied the JSON web token from N-able, follow these steps to integrate it into DeskDay:
Within the opened configuration screen, locate the space designated for pasting the JSON web token. Paste the token into this space.
Additionally, you'll find two other fields:
URL: Copy the URL provided above N-able N-central and paste it into this field.(Same URL as the login URL of N-able N-central)
Board: Choose the default board where you want your tickets to be raised to.
How to do Customer Mapping in DeskDay
After completing all the aforementioned processes, follow these steps to perform customer mapping in DeskDay:
Click on the enabled "Next" button.
On the subsequent screen, you'll encounter two sections: "N-able’s Customers" & "DeskDay Customers". In each section, you can map customers by selecting them from the respective drop-down menus.
Once the mapping is complete, click on the "Next" button to proceed and finalize the process. Alternatively, if you prefer to skip this step for now and add customer mapping later, you can do so by clicking on "Skip & Add Later".
How to do Device Mapping in DeskDay.
After completing the Customer Mapping process, proceed by clicking on “Next” and follow these steps to map devices:
On the screen that appears, you'll encounter three sections: one for selecting customers, one displaying N-able devices, and one with a user drop-down against each device to select the user who should be mapped to it. Start by selecting the customer for which you want to map devices with users.
Against each device listed in the N-able devices section, select the corresponding user from the drop-down menu.
Once you've mapped the devices with the appropriate users, click on "Finish" to complete the process.
After completing all the steps outlined in DeskDay and N-able, congratulations, you have successfully integrated N-able with DeskDay! This seamless integration enables efficient management and tracking of devices, tickets, and customers between the two platforms, enhancing productivity and streamlining workflows for your business. Enjoy the benefits of this integration as you continue to optimize your operations and deliver exceptional service to your clients.