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Organization-Wide Implementation of IT-Connect (MS Teams)

To deploy IT-Connect into users' personal Teams environments, follow these steps:

Basil Mathai avatar
Written by Basil Mathai
Updated over 3 weeks ago

Add IT-Connect Using an App Setup Policy

  1. Sign in to the Teams admin center and navigate to Teams apps > Setup policies.

  2. Click Add to create a new policy.
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  3. Enter a name and description for the policy.

  4. In the Installed apps section, click Add apps.
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  5. In the Add installed apps pane, search for “IT-Connect”. You can also filter the apps by the app permission policy.

  6. Select Add to include IT-Connect.

Pin IT-Connect to Your Teams Client

  1. Under the Installed apps section, find the Add apps+ option.
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  2. Pin IT-Connect as needed.

  3. Click in Save to setup the new policy.
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Assign Users

  1. Navigate to the App setup policies.

  2. Select the policy that you want to "Assign" using the checkbox to the left of the policy name.
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  3. Click on the Manage users drop-down menu and select Assign users.
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  4. In the side panel that appears, choose the users you want to assign.
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The setup is now complete! IT-Connect will appear in the Apps area for your users shortly. If it doesn't, feel free to contact us at: [email protected].

Uninstall IT-Connect Teams App from the Admin Center

Admins can remove IT-Connect from users’ Teams clients by updating the App setup policy.

Remove IT-Connect from App Setup Policy

  1. Sign in to the Teams admin center.

  2. Navigate to Teams apps → Setup policies.

  3. Select the App setup policy where IT-Connect is installed.

  4. Under Installed apps, locate IT-Connect.

  5. Click Remove next to IT-Connect.

  6. If IT-Connect is pinned, also remove it from the Pinned apps section.

  7. Click Save to apply the changes.

Once saved, IT-Connect will be uninstalled from Teams for users assigned to this policy.

Unassign the App Setup Policy (Optional)

If IT-Connect was added through a dedicated setup policy:

  1. Go to Teams apps → Setup policies.

  2. Select the policy assigned to users.

  3. Click Manage users.

  4. Remove users from the policy or assign them to another policy that does not include IT-Connect.

Notes

  • App removal may take a short while to reflect on users’ Teams clients.

  • Users may need to restart Teams if the app still appears temporarily.

  • This action does not delete DeskDay or IT-Connect data — it only removes the Teams app access.

If the app still appears after some time, feel free to contact us at [email protected].

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