IT-Connect presents a holistic range of end-user applications crafted to optimize communication and bolster productivity. Prioritizing accessibility and ease of use, IT-Connect offers Teams applications customized to cater to diverse user requirements.
Adding the End-User Application : IT-Connect
Go to the app section of teams app and search for IT-Connect and click 'Add'.
Once IT-Connect is integrated into the Teams app, a welcoming message will be displayed. (NB: If you're not logged in you have to login with your credentials that you've set or if you're MSP has configured SSO you'll be redirected to this page below)
As we begin click on "View prompts", a suggestion for "Create Ticket" will appear.
Subsequently, it will prompt a modal to input ticket details.
After submitting the ticket, users can access it by either clicking 'View Ticket' or navigating to the 'Home' tab above the chat to view the tickets.
From the home tab, users can access a list of tickets and add new tickets by clicking the "New Ticket+" button located at the top right corner of the screen.
SSO configuration
To set up Single Sign-On (SSO), please refer to the Detailed SSO configuration guide. Ensure that you've included the designated redirect URL (https://auth-api.deskday.ai/sso/redirect/team) for SSO activation under 'All services > App registration'.
