How to Create a Ticket in three clicks
Ticket creation is a quick and straightforward process that can be completed in just three clicks. However, users must first log in to the end-user portal to access all available features. Once logged in, To raise a ticket:
Click 1: Create your tickets now
Click on the "+" button on the welcome screen.
Click 2: Click on the suggested templates
The system will suggest templates based on recent or popular tickets raised by you
Or in the "Issue" field, start typing the problem or issue you are experiencing. The system will suggest possible matches. Select the one that best describes your issue.
Click 3: Send
The urgency level will be auto-filled from the template, Update the urgency level of your issue if required.
Click on the "Send" button to submit your ticket.
That's it! Your ticket has been created successfully. You can now track its progress and receive updates on its status from ServiceDesk tickets section.
