Chat with support Resource
How to chat with support resource to resolve your issues quickly and efficiently?
To begin chatting, follow these steps:
Create a ticket by following steps to create a ticket.
A chat section will be available for users to discuss ticket details at middle pane.
Type the message for support team
Press "enter" or click "send".
Once the support resource is assigned and replies to your chat, continue to provide more insights on the issue within the same chat.
Keep chatting until you receive a workaround or solution for your issue.
By following these simple steps, users can experience a seamless chat experience with support resource and avoid delays in addressing and acknowledging emails.
How to chat with support resource to resolve your team’s issues quickly and efficiently? To begin chatting, follow these steps:
Select “Team’s ticket” section below the search bar.
Open the ticket from which you want to chat with support resource
A chat section will be available for users to discuss ticket details at the middle pane.
Type the message for support
Press "enter" or click "send".
Once assigned support resource replies to your chat, continue to provide more insights on the issue within the same chat.
Keep chatting until you receive a workaround or solution for your issue.
By following these simple steps, users can experience a seamless chat experience with support resource and avoid delays in addressing and acknowledging emails.
Updating Tickets
Users can update tickets with additional information with the conversational mode, users have the ability to update tickets at their discretion by utilizing the features available in the chat window while engaged in a conversation.
The process for adding attachments, images, or recordings is essentially the same.
Here are the steps to follow for performing the following actions:
For adding attachments:
Click on the "Attachment" option.
Select the attachment that you wish to add.
Open the attachment.
Click on "Send".
For adding images:
Click on the image icon.
Select the image that you wish to add.
Open the image.
Click on "Send".
( The image-adding feature will be made available to users in our upcoming phase.)
To start screen recording:
Click on the "Record" option.
Stop recording when you are done.
Click on "Send"
( The record feature will be made available to users in our upcoming phase.)
