Ticket owner will be auto updated once ticket is assigned to a resource. If a ticket having more than one assignee, First assignee will be updating as ticket owner. This field will be updatable and you can update ticket owner to any resources on assignees list.

How to view/update the ticket owner of a ticket.

To view the ticket owner of a ticket, follow these steps:

Step 1: Access the service desk module on side navigation bar and choose "Tickets" section.

Step 2: Look for the ticket you want to view and click on it to open it.

Step 3: Locate “Ticket Details” and click on the drop-down.

Step 4: Find the "Ticket Owner" from the drop-down.

Step 5: Click on the ticket owner drop-down and select the ticket owner from the assignee list as you desire.

By following these steps, you should be able to successfully view or update the ticket owner of a ticket in the service desk's interface.