How to add assignees and schedules on a ticket.
To add assignees & Schedule on a ticket, follow these steps:
Navigate to the service desk module on side navigation bar and select "Tickets" section.
On the following screen, locate the ticket that you want to assign and schedule, then click on it to open it.
Once the ticket screen appears, look for the "Assignees" option at the top of the screen, and select it.
In the "Assignees & Schedule" screen, choose the schedule tab.
Under the schedule tab, use the "Select resource" drop-down menu to choose the resources you want to assign the ticket to, and click on "Add resource".
Specify the start and end date and time to work on the ticket. You can add more than one schedules for selected resources.
To add more schedules, click on the resources and repeat the process.
Click on "Save" and if you want to assign and schedule another set of resources to the same ticket from the same window.
If you want to review the added details, click on the "Assignees" tab to see all the schedules and assigned resources.
If necessary, you can edit or delete any schedule event or assignee from the list using the appropriate "delete" and "edit" icons located next to each event.
If a resource completed working on a ticket and not need any updates regarding that ticket, They can use tick button immediate right to time schedule on Assignees tab to mark as completed.
Finally, click on "Save & Close" to save all the changes and close the window.
