To create a non-billable ticket, follow these steps:

Step 1: From the service desk's on side navigation bar, select "Tickets".

Step 2: On the right-hand side of the screen, click on "Tickets +" button.

Step 3: A pop-up screen will appear. Locate the "Billable" toggle button.

Step 4: By default, the billable button is turned ON. To make it non-billable, turn it OFF.

Step 5: Fill in the remaining fields, and click "Create" to submit the ticket.

Congratulations! You have now successfully created a non-billable ticket.