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How to Configure a Support Mail Server for Google

Written by Jobin Johny

DeskDay supports configuring mailboxes using Google, allowing secure access to your Gmail account for support email management.

Sign in to Google

Step 1: Choose Email Provider

Click on the Support Email + button.

From the available options, select Google.

Step 2: Sign In

You will be redirected to the Google sign-in page.

Sign in using your Google account credentials and complete the authentication flow.

Step 3: Continue Through Google Sign-In

Complete the authentication flow as prompted.

Step 4: Grant Access

If prompted, review the requested permissions and continue to authorize the account.
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Test Connection

After successful sign-in, you will be redirected back to the configuration drawer.

Click Test Connection to validate the setup.

Once the test is successful, proceed with configuring the mailbox settings.
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Mailbox Configuration Settings

After a successful connection, configure the following options:

Customize Display Name

Choose how the sender name appears in outgoing communications:

  • Company Name – Uses your configured company name

  • Technician Name – Uses the technician name for ticket notifications

  • Custom Name – Define a custom display name such as Support Desk

Set Default Boards

Under Select Boards, assign default boards for tickets created via this email account.

Set as Primary Email (Optional)

Enable Primary Email if this mailbox should be treated as the main support email.

Notes

Restricted Access on Your Google Workspace Account

If access to third-party apps is restricted on your Google Workspace account, you may see a Restricted access for admin message while adding the email account in DeskDay.
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This usually happens when third-party app access is restricted under Security > API controls > Settings > Unconfigured third-party apps in the Google Admin Console.
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To fix this:

  1. Open the Google Admin Console

  2. Navigate to Security > API controls

  3. Open Apps pending review

  4. Locate DeskDay

  5. Click Allow access

  6. Mark the app as Trusted

Then try adding the email account again.

Verification Warning

The verification warning typically applies only to Gmail accounts and Google workspace accounts with security restrictions.

If you see the “Google hasn’t verified this app” warning during sign-in, follow these steps:

  1. Click Advanced

  2. Click Go to DeskDay (unsafe)

  3. Click Continue


If prompted, make sure to allow the required Gmail permission:

Read, compose, send, and permanently delete all your email from Gmail

This permission is required for the mailbox to work properly.

Missing Permissions Issue

If the account was initially added without the required permissions, re-adding it will not prompt you to grant access again. The account will continue to be connected with the same missing permissions, so the mailbox will not work properly.

To resolve this issue:

  1. Sign in to https://myaccount.google.com/

  2. Go to Third-party apps and services

  3. Open DeskDay from the list

  4. Remove all existing DeskDay connections

  5. Re-add the email account in DeskDay

  6. While re-adding the account, make sure the required permission checkbox is selected


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