How to get support mail for your account
Access Support Email Settings
Click on the "Support Email +" button. You will see the following options:
Google
Microsoft
Custom
Configure Microsoft Mailbox
DeskDay now supports configuring mailboxes using Microsoft Graph API, ensuring secure and reliable email access.
Sign in to Microsoft
Step 1: Admin Consent (One-Time per Tenant) for Microsoft Accounts
DeskDay requires a one-time Microsoft Entra Admin consent per tenant to access mailboxes via Microsoft Graph API.
If consent has not already been granted, you will see an "Admin Consent Required" section.
Click "Approve for tenant" and sign in using an Admin account to approve access.
This step is mandatory and only needs to be completed once per tenant.
Step 2: Choose Email Provider
Select Microsoft and click Sign In.
Step 3: Sign In
You’ll be redirected to the respective provider’s sign-in page. Complete the authentication flow as prompted.
📌 Note: Currently, DeskDay monitors only the Inbox folder. Subfolders, Spam, and Junk folders are not tracked. Please ensure support emails land directly in the Inbox.
Configure a Microsoft Shared Mailbox
Step 1: Enable Shared Mailbox Option
Enable the "Use Shared Mailbox" toggle.
Step 2: Enter Shared Mailbox Email
A text field will appear.
Enter the Shared Mailbox email address.
Step 3: Sign In with Delegated Account
Click "Sign in with Microsoft".
Authenticate using an account that has delegated access to the shared mailbox.
Test Connection
This step is common for both regular mailboxes and shared mailboxes.
After successful sign-in, you’ll be redirected back to the configuration drawer.
Click "Test Connection" to validate the setup.
Once the test passes, proceed with configuring the mailbox settings
Mailbox Configuration Settings
After a successful connection, configure the following options:
Customize Display Name
Choose how the sender name appears in outgoing communications:
Company Name – Uses your configured company name.
Technician Name – Uses technician name for ticket notifications.
Custom Name – Define a custom display name (e.g., Support Desk).
Set Default Boards
Under Select Boards, assign default boards for tickets created via this email account.
Set as Primary Email (Optional)
Enable Primary Email if this mailbox should be treated as the main support email.
SPF Configuration
DeskDay sends emails via its own infrastructure.
To ensure proper email delivery, include the following IP address in your domain’s SPF record:
3.220.70.133
This is DeskDay’s NAT public IP and is required for reliable email delivery.