Overview
The Company profile page contains the main organization-level settings used across DeskDay.
From this page, admins can:
View the company name and profile image.
Update company details and address.
View the account owner.
Configure business hours.
View the data centre location.
Select the default time zone.
Choose the organization’s date format.
Before you begin
Make sure you have permission to access and update organization settings in the Control Center.
Some information, such as the account owner and data centre location, cannot be changed directly from the Company profile page.
Open the company profile
Open Control Center from the navigation menu.
Go to Organization > Company profile.
The page displays the company profile, account owner, company details, business hours, data policy, time zone, and date format.
View the company profile
The profile section displays:
Company logo
Company name
The company logo and other visual branding settings can be managed from:
Control Center > Organization > Branding
Update company details
The Company details section contains the organization’s name and address.
To update the details:
Locate Company details.
Click Edit.
Update the required information, such as:
Company name
Street address
City
State or region
Country
ZIP or postal code
Save the changes.
The updated company details are used across relevant areas of DeskDay.
View the account owner
The Account owner section displays:
Account owner name
Account owner email address
The account owner is the primary person associated with the DeskDay account.
The account owner cannot be changed directly from the Company profile page. To update the account owner name or email address, contact DeskDay Support at [email protected].
Configure business hours
Business hours define the organization’s normal working schedule.
To update business hours:
Locate the Business hours section.
Click Edit.
Configure the working hours for each day.
Mark non-working days as closed where required.
Save the changes.
Business hours may be used when calculating service availability and time-based service desk settings.
Review the schedule carefully to ensure it matches the organization’s normal operating hours.
View the data centre location
The Data policy section displays the data centre where the organization’s DeskDay data is hosted.
To view the location:
Open the Company profile page.
Locate Data policy.
Review the value shown under Data centre.
The data centre location cannot be changed directly from this page. To request a data centre or obtain more information, contact DeskDay Support at [email protected].
Update the default time zone
The default time zone determines how dates and times are displayed and processed across the organization.
To update it:
Locate the Time zone section.
Open the Default time zone dropdown.
Search for or select the required time zone.
Confirm the selection.
Select the time zone that matches the organization’s primary operating location.
Changing the default time zone may affect how ticket dates, schedules, business hours, reports, and other time-based information are displayed.
Update the date format
The date format controls how dates are displayed across DeskDay.
To select a date format:
Locate the Date & time format section.
Select one of the available formats:
DD/MM/YYYY — day, month, year
MM/DD/YYYY — month, day, year
YYYY/MM/DD — year, month, day
Confirm that the selected format matches the organization’s standard.
For example:
Select DD/MM/YYYY for
24/08/2026.Select MM/DD/YYYY for
08/24/2026.Select YYYY/MM/DD for
2026/08/24.
Selecting the correct format helps prevent confusion when reviewing ticket dates, schedules, contracts, invoices, and reports.
Important notes
Company details and business hours can be updated using their respective Edit options.
The default time zone can be selected directly from the Company profile page.
The date format can be changed using the available format options.
Account owner details are read-only on this page.
The data centre location is displayed under Data policy and cannot be changed.
Company logo, wordmark, and portal branding are managed from Control Center > Organization > Branding.
Time zone and business-hours changes should be reviewed carefully before saving.
Troubleshooting
The Edit option is unavailable
Confirm that the signed-in team member has permission to manage organization settings.
The company logo cannot be changed
Company branding is managed from:
Control Center > Organization > Branding
The account owner details are incorrect
Contact DeskDay Support at [email protected] to request an update.
The data centre location cannot be changed
The data centre is read-only on the Company profile page. Contact DeskDay Support for assistance.
Dates are displayed in the wrong format
Open the Date & time format section and confirm that the correct format is selected.
Ticket or schedule times appear incorrect
The correct default time zone is selected.
Business hours are configured correctly.
The user’s device time zone is accurate.
The page has been refreshed after making changes.
For assistance, contact DeskDay Support at [email protected].