Raise Tickets Through Mail

Users can send email to Support Mail from their mail ID to raise a ticket.

Note:- In next releases you can setup your support desk email address as per your wish.

How to get support mail for your account

Follow the steps get support mail for your account

Step 1: Go to the side navigation bar and choose the "Control Center" option.

Step 2: Choose the "Email" option from Channels section

Step 3: Your Support Email box at DeskDay will be mentioned over there.

Step 4: Emails sent to support Email ID are automatically converted into tickets.

Alternatively , You can create a rule in your current support mailbox to forward incoming emails to your DeskDay specified support email id ([email protected])