Overview
This guide explains how to create a DeskDay account, verify your email, set your password, and complete the initial onboarding questions.
Before you begin
Make sure you have:
A valid business email address
Access to the email inbox
Basic information about your company
Details about your current PSA, documentation, accounting, and RMM tools
Create your account
Step 1: Open the DeskDay login page
Go to the DeskDay Login page and click Sign up.
or Open the Signup page directly
Step 2: Enter your email address
Enter your business email address and click Create account.
Create a DeskDay account
Step 3: Verify your email address
DeskDay sends a verification code to your email address.
Open the email from DeskDay.
Copy the verification code.
Return to the sign-up page and enter the code.
The verification code is valid for 10 minutes.
DeskDay verification email
Step 4: Set your password
Create a password that:
Contains at least eight characters
Includes an uppercase letter
Includes a lowercase letter
Includes a number
Includes a symbol
Click Save password.
Set your DeskDay password
Step 5: Enter your personal and company information
Enter:
First name
Last name
Company name
Country
Click Continue.
Enter your profile information
After your profile is updated, DeskDay automatically signs you in and opens your account. You do not need to return to the login page or sign in again.
Complete the onboarding questions
DeskDay asks a few questions to personalise your setup experience.
Select your organisation type
Choose:
Managed service provider: Your company provides IT services to multiple customers.
Internal IT team: Your team manages IT for its own organisation.
Select your organisation type
Select your current platform
Choose the PSA or ticketing platform you currently use.
Available options may include:
This information helps DeskDay understand potential migration requirements.
Select your current platform
Select the integrations that matter to you
Choose the tools you use or plan to connect with DeskDay.
Select options in at least two sections to continue.
Select required integrations
Enter your organisation size
This information helps DeskDay recommend a suitable plan and onboarding experience.
Select what you want to improve
Choose the areas your organisation wants to improve, such as:
Select your DeskDay priorities
Click Continue after selecting your priorities.
DeskDay completes your account setup, automatically signs you in, and opens the Getting started checklist to help you configure the essential parts of your service desk.
For assistance with account setup or onboarding, contact DeskDay Support at [email protected].
Troubleshooting
The verification email was not received
Confirm that:
The email address is correct.
The message is not in the spam or junk folder.
Emails from DeskDay are not blocked by your mail provider.
Request a new verification code when the previous code has expired.
The verification code is invalid
Verification codes expire after 10 minutes. Request a new code and enter the most recently received code.
The password is not accepted
Confirm that the password contains at least eight characters and includes uppercase letters, lowercase letters, numbers, and symbols.
You cannot sign in
Confirm that:
The email address has been verified.
The correct email address is being used.
The password is entered correctly.
Use the password recovery option when required.