You can share published knowledge base articles with others using secure links or email. Shared articles open in read-only mode and can display your company branding.
Where the share option appears
The share button is available on published articles.
When viewing a published article:
The share button appears at the top right, next to the edit option.
Sharing is only available for published documents.
Sharing via link
Open a published article.
Click the share button.
Select share via link.
Enable the toggle to generate a shareable link.
Click copy to copy the link.
You can disable the toggle at any time to revoke access.
What happens when someone opens the link
The article opens in read-only mode.
Editing options are not available.
Branding appears at the top of the page.
Branding behavior
At the top left of the shared article:
If a logo is added for your account, it will be displayed.
If a wordmark is added, it will be displayed.
If both logo and wordmark are added, both will appear.
If neither is added, the default DeskDay logo and wordmark will be shown.
This ensures professional presentation when sharing externally.
Sharing via email
Click the share button.
Select share via email.
Enter:
To
Cc (optional)
Subject
Email body
You can:
Use HTML formatting in the email body.
Add your email signature.
Once sent, the recipient receives a link to the article.
When to use sharing
Share published articles when:
Providing documentation to customers.
Sending troubleshooting steps externally.
Sharing guides with partners.
Distributing internal documentation outside the platform.
Always review the article before sharing.
Best practices
Publish the article before sharing.
Verify content accuracy.
Confirm branding is properly configured.
Disable the link when it is no longer needed.
Sharing allows your knowledge base to extend beyond tickets while maintaining control and branding.