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How to Add a Vanity URL and Branding

Basil Mathai avatar
Written by Basil Mathai
Updated this week

Step 1: Open Branding Settings

  1. Log in as a superadmin.

  2. Go to Control Center → Branding.

  3. You’ll see options for Company Portal URL, Customer Portal URL, and Logo & Wordmark uploads.


Step 2: Update Your Custom Portal URLs

Enter Your Company Portal URL

  1. In the Company Portal URL field, type the domain you want to use (example: servicedesk.company.com).

  2. Click Generate DNS Records

Enter Your Customer Portal URL

  1. In the Customer Portal URL field, type the customer-facing domain (example: support.company.com).

  2. Click Generate DNS Records.

The system will generate CNAME records for both URLs that you need to add in your DNS registrar. Add both CNAMEs to your registrar.


Step 3: Add CNAME Records in Your DNS

  1. Log in to your DNS registrar (Cloudflare, GoDaddy, Namebright, etc.).

  2. Add the CNAME records exactly as shown in the setup screen.

  3. Save your changes.

Here are examples for common registrars:

Cloudflare Example

  • CNAME: _dcaf7ff266c74e3a1b62224dd7d11fb9.atsservices.deskday.com.

  • Value: _68ae6356f68a2fa67d2f96b7475f09f6.xlfgrmvvlj.acm-validations.aws.

  • Proxy Status: DNS Only

  • TTL: 5 minutes

Namebright Example

  • CNAME: _35f12097efcf230481992d12e9695f08.test-vanity.worksent.com

  • Value: _becc7a899ece88285fb1702d3f752d54.xlfgrmvvlj.acm-validations.aws

  • TTL: 1 hour

GoDaddy Example

  • CNAME: _9a9cb9c39dcfa7cf3218ae9ad975c8d4.test-vanity.secucenter.com

  • Value: _580929bddc4c81a9e6b87003e1dfdf37.xlfgrmvvlj.acm-validations.aws.

  • TTL: 1 hour


Step 4: Wait for Verification

  • Propagation may take up to 24–48 hours, depending on the TTL.

  • The account owner will receive a confirmation email with the details once it’s live

  • Click Verify after updating the DNS to complete the setup; the status will then update to Verified.

  • Once verified, your portal will be accessible via your vanity URL.

Step 5: Upload Your Logo & Wordmark

To complete your branding setup:

  1. In the Branding section, scroll to Upload Logo & Wordmark.

  2. Upload Logo

    Recommended aspect ratio 1:1 (e.g., 120×120 px). PNG, JPG, or GIF. Under 1 MB recommended. For best results, use a transparent background.

  3. Upload Wordmark

    Recommended aspect ratio 3:1 (e.g., 360×120 px). PNG, JPG, or GIF. Under 1 MB recommended. For best results, use a transparent background.

  4. Save changes.

This ensures your DeskDay account & IT-Connect display your company logo and wordmark consistently.


Final Notes

You’ve now set up both a vanity URL and branding for your portals.
Your customers and Techs will now access a fully branded experience through your own domain.

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