Integrate with ninjaOne for converting Alerts to Tickets.
Step 1: On side navigation bar, access the Control Center.
Step 2: Choose the "Integrations" option from Marketplace section
Step 3: Within the displayed list of integrations, select NinjaOne and initiate the connection process by clicking on "Connect".
Step 4: A side-drawer will appear, paste the link above ninjaOne's login page in the input box there.
Step 5: Once done click on 'Proceed,' you'll be redirected to the Ninja RMM login page. Enter your credentials to sign in.
Also Authorize your login
Step 6: After signing in, you'll be automatically redirected and your connection will be successful. Now, select the default board where you want all the tickets to appear.
How to do Customer Mapping in DeskDay
After completing all the aforementioned processes, follow these steps to perform customer mapping in DeskDay:
Click on the "Next" button after selecting the board.
On the subsequent screen, you'll encounter two sections: "NinjaOne's Customers" & "DeskDay Customers". In each section, you can map customers by selecting them from the respective drop-down menus.
Once the mapping is complete, click on the "Next" button to proceed and finalize the process. Alternatively, if you prefer to skip this step for now and add customer mapping later, you can do so by clicking on "Skip & Add Later".
How to do Device Mapping in DeskDay.
After completing the Customer Mapping process, proceed by clicking on “Next” and follow these steps to map devices:
On the screen that appears, you'll encounter three sections: one for selecting customers, one displaying NinjaOne devices, and one with a user drop-down against each device to select the user who should be mapped to it. Start by selecting the customer for which you want to map devices with users.
Against each device listed in the NinjaOne devices section, select the corresponding user from the drop-down menu.
Once you've mapped the devices with the appropriate users, click on "Finish" to complete the process.
Congratulations on completing all the steps outlined in DeskDay and NinjaOne! You’ve successfully integrated NinjaOne with DeskDay, allowing for seamless management and tracking of devices, tickets, and customers between the two platforms. This integration enhances productivity and streamlines workflows for your business. Enjoy the benefits as you continue to optimize your operations and deliver exceptional service to your clients.